Shipping policy
Shipping Policy
Miros Fragrance, India
Last updated: January 2025
OUR SHIPPING PROMISE
Every Miros order is carefully packed and dispatched with love. We ship across India and deliver directly to your doorstep.
SHIPPING PARTNERS
We use two trusted delivery partners:
• India Post (Indian Postal Service) — Our primary shipping partner. Delivers to every corner of India including rural and remote areas, directly to your doorstep.
• DTDC Courier — Used as an alternative partner depending on your location and availability.
DELIVERY TIMEFRAMES
India Post: 5–10 business days
DTDC: 3–6 business days
Delivery times are estimates and may vary depending on:
• Your location (metro, town, or rural area)
• Public holidays and postal holidays
• Weather conditions or natural events
• High volume periods (festivals, sale events)
ORDER PROCESSING
• Orders are processed within 1–2 business days after payment confirmation
• You will receive an order confirmation email immediately after purchase
• Once dispatched, you will receive a shipping confirmation with your tracking number
• Tracking may take 24–48 hours to update after dispatch
SHIPPING CHARGES
• Shipping charges, if any, are displayed at checkout before payment
• Free shipping may be available on orders above a certain amount — check our website for current offers
TRACKING YOUR ORDER
Once your order is dispatched:
1. You will receive an email or SMS with your tracking number
2. For India Post — track at www.indiapost.gov.in
3. For DTDC — track at www.dtdc.in
4. If tracking does not update within 3 days of dispatch, please contact us
DELIVERY ISSUES
If your order has not arrived within the expected timeframe:
• First check your tracking number for the latest status
• If the package shows as delivered but you have not received it, contact us within 24 hours
• If the package is marked as undeliverable or returned to sender, we will contact you to arrange re-delivery
We are not responsible for delays caused by India Post or DTDC after the order has been handed over to them. However we will always do our best to help resolve any delivery issues.
REMOTE & RURAL AREAS
We ship to all pin codes across India via India Post, which has the widest reach in the country. If your area is not serviceable by DTDC, your order will automatically be shipped via India Post.
DAMAGED PARCELS
If your parcel arrives visibly damaged:
• Do not open it further
• Photograph the outer packaging as received
• Photograph the damaged contents inside
• Contact us at +919633296123 within 48 hours of delivery with your order number and both photographs
CONTACT US
For any shipping related queries:
Email: mirosfragrance@gmail.com
Monday to Sunday · 10am – 11pm IST
Response within 2 business days
