Privacy policy

YOUR PRIVACY MATTERS

Miros Fragrance collects only what is necessary to fulfil your order and improve your experience. We do not sell your personal data to any third party.

1. INFORMATION WE COLLECT

When you place an order or create an account, we collect:

• Full name, shipping address, and billing address
• Email address and phone number
• Payment information — processed securely via Razorpay / Shopify Payments. We never store card details.
• Order history and product preferences
• Device, browser, IP address, and pages visited (via cookies)

2. HOW WE USE YOUR INFORMATION

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your queries and provide customer support
• To send promotional emails — only if you have opted in
• To detect and prevent fraud or unauthorised access

3. WHO WE SHARE IT WITH

We do not sell your data. We share it only with trusted partners who help us operate:

Shopify — E-commerce platform and order management
Razorpay — Secure payment processing
India Post (Indian Postal Service) — Primary order delivery to your doorstep
DTDC Courier — Alternative delivery partner
Google Analytics — Anonymous website usage analytics
Email Provider — Transactional and marketing emails

All partners are required to keep your information confidential and may not use it for any other purpose.

4. SHIPPING & DELIVERY

We ship across India using India Post (Indian Postal Service) as our primary courier, which delivers directly to your doorstep. We also use DTDC as an alternative delivery partner depending on your location and availability.

Once your order is dispatched, you will receive a tracking number via email or SMS so you can follow your delivery.

5. COOKIES

We use cookies to remember your cart, understand site usage, and personalise your experience. You may disable cookies in your browser, though some features may not work correctly.

6. YOUR RIGHTS

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing emails at any time

7. DATA RETENTION & SECURITY

Order records are kept for a minimum of 7 years per Indian tax regulations. We use SSL encryption and secure payment gateways to protect your data. You may request account deletion at any time.

8. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted here with a revised date. Continued use of our website constitutes acceptance.

Email: mirosfragrance@gmail.com
Miros Fragrance · India
Response within 3–5 business days

Privacy policy

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