Refund policy
Returns & Refunds
Miros Fragrance, India
OUR PROMISE
At Miros Fragrance, your satisfaction is our priority. We stand behind every product we sell. If you are not completely happy with your purchase, we are here to make it right.
WHEN WE ACCEPT RETURNS
We accept returns and offer a full refund in the following cases:
• The fragrance scent is not what you expected or imagined
• The longevity or performance of the fragrance did not meet your expectations
• The product arrived damaged, broken, or leaking
• You received the wrong product
• The product is defective on delivery
Return or refund request must be raised within 3 days of delivery.
WHAT YOU CAN CHOOSE
If your return is approved, you can choose either:
• Full refund to your original payment method
• Return the product for a replacement
HOW TO RAISE A RETURN
1. Whatsapp/Call at +919633296123 within 3 days of receiving your order
2. Include your order number and a brief description of the issue
3. Our team will review and respond within 2 business days
4. If approved, please send it back to our address
5. Refund is processed within 5–7 business days after we receive the product
REFUND TIMELINES
Credit / Debit Card → Back to original card → 5–7 business days
UPI / Net Banking → Back to source account → 3–5 business days
Wallets (PhonePe etc.) → Back to wallet → 2–4 business days
Cash on Delivery → Bank transfer (NEFT) → 5–7 business days
Store Credit → Credit added to account → Within 24 hours
ORDER CANCELLATIONS
Orders may be cancelled within 2 hours of placement if not yet dispatched. Whatsapp/call us immediately with your order number. Once dispatched, cancellation is not possible.
CONTACT US
Email: mirosfragrance@gmail.com
Monday to Sunday· 10am – 11pm IST
Response within 2 business days
