Policy

Returns & Refunds

Last updated: January 2025  ·  Miros Fragrance, India

Our promise: If your order arrives damaged, incorrect, or defective, we will make it right. Raise a request within 7 days of delivery.

01When We Accept Returns
  • Item arrived damaged, broken, or leaking
  • You received the wrong product
  • Product is defective on delivery
  • Request raised within 7 days of delivery

We cannot accept returns for:

  • Change of mind after purchase
  • Opened or used fragrances
  • Items missing original packaging or seal
  • Requests after 7 days of delivery
  • Sale items — unless defective
02How to Raise a Return
  1. Email support@mirosfragrance.com within 7 days of receiving your order
  2. Include your order number and clear photographs of the product and packaging
  3. Our team will review and respond within 2 business days
  4. If approved, we arrange a free reverse pickup from your address
  5. Refund or replacement is processed after inspection
03Refund Timelines
Payment MethodRefund ModeTimeline
Credit / Debit CardBack to original card5–7 business days
UPI / Net BankingBack to source account3–5 business days
WalletsBack to wallet2–4 business days
Cash on DeliveryBank transfer (NEFT)5–7 business days
Store CreditCredit added to accountWithin 24 hours
04Damaged in Transit

If your parcel arrives damaged, do not open it further. Photograph the outer packaging and the damaged contents. Send both images with your order number within 48 hours of delivery.

05Order Cancellations

Orders may be cancelled within 2 hours of placement if not yet dispatched. Email us immediately with your order number. Once dispatched, cancellation is not possible.

Returns Support
support@mirosfragrance.com Include your order number in the subject line Mon – Sat · 10am – 6pm IST · Response within 2 business days